the not so easy button
one thing i can tell you today is that stapleseasyrebates.com isn't. should you leave a store blithely assuming you can easily apply for your rebate with them, don't be surprised if you find out later that you were misinformed. apparently, they try to coordinate between you and all the actual manufacturer's rebate programs, which is a laudible goal, but the net result can be a great big epic fail should the data you supplied to them to supply to the manufacturer have a glitch in it somewhere. worse yet should the glitch actually be part of "stapleseasyrebate" system itself, because then you can generally be the proverbial s*** out of luck. "i'm sorry, we have no record of your purchase anywhere in our system".
for their part, the guys at the store in nashua are trying to help, but they can only go through the staples center (i can't bring myself to type "easy" anymore) and that just brings us right back to where we started.
the other option is to try to contact the manufacturer directly, but, geez, we already know that staples created a whole bureaucracy around the fact that these people are notoriously difficult to deal with, and there you have it.
i have an idea, though. if a company is so all-fired sure that their rebate system is so GD easy, they can hand me the $50 right up front, and rely on that system themselves to get paid back.
THAT would be easy.
for their part, the guys at the store in nashua are trying to help, but they can only go through the staples center (i can't bring myself to type "easy" anymore) and that just brings us right back to where we started.
the other option is to try to contact the manufacturer directly, but, geez, we already know that staples created a whole bureaucracy around the fact that these people are notoriously difficult to deal with, and there you have it.
i have an idea, though. if a company is so all-fired sure that their rebate system is so GD easy, they can hand me the $50 right up front, and rely on that system themselves to get paid back.
THAT would be easy.
Labels: rant
posted by kad barma at 3:36 PM
2 Comments:
I'd love to get a whole look behind the green door on this rebate thing. I know my track record isn't perfect, and I'm sure that retailers who study this stuff for a living (or the people they hire, I should say) can break down the numbers. I've heard, for instance, that the # of people who actually redeem those free flight vouchers that get offered for people willing to voluntarily bump themselves is abysmally small.
I like the idea in the penultimate paragraph.
Regards — Cliff
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